Business Writing Fundamentals
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Professional Email Writing

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Emails That Get Read and Acted On


Subject Lines


Your subject line determines open rates. Be specific and action-oriented: "Q3 Budget Approval Needed by Friday" > "Budget."


Structure



  1. Greeting: Match formality to your relationship

  2. Purpose: State why you're writing in the first sentence

  3. Details: Provide necessary context

  4. Action: State what you need and the deadline

  5. Closing: Thank them and sign off


Best Practices



  • One email = one topic. Multiple topics get lost.

  • Use bullet points for multiple items or questions

  • Bold or highlight key deadlines and action items

  • Reply within 24 hours, even if just to acknowledge receipt

  • Proofread before sending—especially the recipient's name

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All Chapters
1. Principles of Business Writing 2. Professional Email Writing 3. Reports and Proposals 4. Meeting Notes and Internal Communication